FAQs

How long will it take to receive my order?

All shop products are shipped via UPS or USPS. Most shop items will leave the RM studio within 2-4 business days. Custom commissions have a longer production time (see individual listings for timeframe).

Shipping Timeframe (once your order is fulfilled):
Standard Shipping: 2-8 business days

Express Shipping: 1-3 business days

International Shipping: 6-10 business days

Do you ship internationally?

At this time, we currently only ship within the United States and Canada. Please check back for any updates, as we do plan to start shipping to more countries in the near future!

My item arrived damaged. What do I do?

No worries here! It's unusual for orders to arrive damaged, but sometimes things happen! Simply send us an email at hello@raechellemarie.com within 48 hours of receiving your order we will be happy to help!

What is your return policy?

We want you to be as happy about our products as we are! If for whatever reason you wish to return your item, please contact us at hello@raechellemarie.com within 48 hours of receiving your order so we can take care of any issues that may arise.

*Please Note* Any used, open, or final sale products cannot be returned and are final sale. Any custom + semi-custom orders are non-refundable.

Please see CANCELLATIONS/REDUNDS for a full description of our policy.